Damaged in shipping
If your light was damaged in shipping then let us deal with the postal carrier. Send an email to firstname.lastname@example.org and include the following:
- Full name of the person who purchased the light
- Order number, items ordered and items damaged.
- Attach a photo of the damaged box and product.
Note: An easy way to do this is to reply to your order confirmation email if you still have it.
The lights won't turn on
First, check to insure that power is properly connected to the light.
Check the light sensor. If the light sensor bulb is accidentally uncovered then it becomes active and the sensor prevents the lights from turning on in daylight. This can happen in shipping or while handling the light. Good news - your light is not broken. See below to understand how the sensor works...
When the sliding switch covers the light sensor bulb (above left) the lights can be turned on regardless of surrounding light. When the sliding cover uncovers the bulb (above right) then it is active and the lights automatically turn off in daylight.
My controller doesn't work
Remove the battery protection strip from the back of the controller. You might need to loosen the batter cap to remove the strip. A quarter can be used to unscrew the cap.
Test your controller to insure it functions properly. Pressing any button should light the signal indicator located above the green "E" button.
Check the controller battery. If the indicator light fails to light up (as shown above in step 2) then test or replace the controller battery. You can replace the battery with model CR2025 or model CR2032 button cell. Both of these batteries are 3 volt lithium cells. The CR2032 cell is slightly thicker and should last about 35% longer than the CR2025. The back of the controller is shown below with battery cap on and off - exposing the button cell.
If the above suggestions do not resolve the problem then send an email to email@example.com and describe the problem with as much detail as possible; include a picture or video if appropriate. We promise to do our very best to resolve the problem as quickly as possible so you can get back to enjoying your GLOWB light.